Roman Wagner Hearing Aids – TOP 100 Hearing Care Professionals
In early February 2019, the popular actress Christine Neubauer, as patron, honoured the winners of the TOP 100 Hearing Care Professionals 2019/2020 competition and, at the festive gala event in Düsseldorf, presented the certificates to the delighted award winners.
Once again this year, the company Roman Wagner Hörgeräte GmbH from Schweich is among this top group. Roman Wagner is rightly proud to have achieved it again. The independent jury from academia and marketing, represented by the BGW Institute for Innovative Market Research in Düsseldorf and Professor Dr Stefan Heinemann of the FOM University of Applied Sciences for Economics & Management, selected the TOP 100 Hearing Care Professionals 2019/2020 from all competition participants.
To create a clear, critical yet fair comparison for the companies, the BGW Institute developed an extensive catalogue of questions with which the respective applicants must demonstrate their performance and their absolute customer focus. Based on this 17-page questionnaire, numerous business inspections and elaborate mystery shopping tests—during which the applicants’ answers were thoroughly scrutinised—the business and marketing-oriented team once again succeeded this year in identifying the hearing care professionals among the applicants who think and act in a particularly customer-oriented manner.
These 100 best hearing care professionals, evaluated according to these criteria, have now received the biennial award as TOP 100 Hearing Care Professionals.
In addition to outstanding results, e.g. in the business review and the anonymous mystery shopping tests, they stand out for exceptional customer focus, willingness to provide service, and a personal approach and attentiveness.
The assessments were carried out, among other things, in the following categories:
– Customer focus
– Customer information
– Market orientation
– Corporate management
– Store design
Above-average performance was required in all areas in order to be among the TOP 100 hearing care professionals out of all applicants.
The attached photo shows Roman Wagner together with the patron Christine Neubauer on the occasion of the award ceremony. Christine Neubauer, who did not miss the opportunity to toast the competition winners on their success, was very impressed by the customer focus of the Top 100 hearing care professionals—for whom the often-quoted notion of “Germany as a service desert” certainly does not apply. In particular, she was very enthusiastic about the results of the mystery shoppers, who reported a very warm atmosphere in the stores they visited and assessed.
With this award, Roman Wagner Hörgeräte GmbH, together with Roman Wagner and the entire team, naturally also sees a renewed commitment to maintain the high standard on which the repeated selection as a Top 100 hearing care professional is based—and to expand it even further.
Roman Wagner Hörgeräte GmbH has succeeded in receiving the award as a Top 100 hearing care professional in the years 2009, 2011, 2013, 2015 and 2017 from the hands of a prominent patron. This top performance by the company demonstrates the absolute customer focus of the management and the entire team.
Further information about the event and the Top 100 Hearing Care Professionals 2019/2020 award at www.top100akustiker.de
Follow us:
Schweich Location: Top 100 Hearing Care Professionals for the 8th Consecutive Year
